Christmas Eve Surprise Box Creative Gift Box

Thank you for shopping with us! We work with CJdropshipping to ensure reliable order processing and fast global shipping. Please read our shipping policy below:

Order Processing

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  Orders are usually processed within 1–3 business days after payment is confirmed.
  
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  You’ll receive a tracking number once your order has been shipped.
  

Shipping Times

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  United States: 7–15 business days
  
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  United Kingdom / Europe: 7–20 business days
  
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  Canada & Australia: 7–20 business days
  
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  Other Countries: 10–30 business days
  (Shipping times may vary depending on the destination country, customs clearance, and unforeseen delays.
  

Shipping Methods

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  We use reliable shipping partners such as CJPacket, USPS, DHL, ePacket, or local couriers, depending on your location.
  
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  All orders come with trackable shipping.
  

Shipping Costs

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  Shipping fees are calculated at checkout based on your order and location.
  
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  Some promotions may include free shipping.
  

Customs & Duties

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  International shipments may be subject to customs duties or taxes imposed by your country.
  
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  These fees are the responsibility of the customer.
  

Lost / Delayed Packages

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  If your order is delayed beyond 45 days (or 60 days for remote countries), please contact us and we will assist with reshipment or refund.
  
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  We are not responsible for delays caused by customs, natural events, or courier issues beyond our control.
  

Wrong Address Disclaimer

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  Please make sure your shipping address is correct. We are not responsible for lost packages due to incorrect addresses provided at checkout.
  

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jolomsobi@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jolomsobi@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jolomsobi@gmail.com.